These conditions are written in English language.
www.grauonline.com is an e-commerce website (Hereinafter, "the Online Shop") owned by VINS I LICORS GRAU, S.A. with registered address in C/ Torroella, 163 (17200 – Palafrugell – Girona) and CIF (Fiscal ID No.) A17127630, inscribed in the Mercantile Register of Girona, Volume 576, Book 478, Section 3, Page 123, Sheet 8252, Inscription 1. The Client is a natural or legal person who purchases products or services commercialised in the Online Shop.
www.grauonline.com is dedicate to the distance selling of alcoholic, non-alcoholic drinks as well as other products.
This website is for use of people over the age of 18 and the user declares to be of legal age.
The area served by www.grauonline.com is the Iberian Peninsula (Spain), Balearic Islands, Portugal, Germany, Austria, Denmark, France, Great Britain, Greece, Ireland, Italy, Luxemburg and the Netherlands.
www.grauonline.com reserves the right to modify at any time the contents, products or services commercialised on the website.
www.grauonline.com will make every effort to ensure that the information on the website is true and correct. If any errors are detected (Always unintended by www.grauonline.com) they will be corrected immediately. In case of any typing error in the prices displayed and if a client has decided to make a purchase based on this error, www.grauonline.com will inform the Client of the error in question and the Client will be entitled to cancel the order without incurring in any costs.
The contents of the website www.grauonline.com may, on some occasions, show provisional information about products. If the information supplied does not correspond to the characteristics of the product, the Client will be entitled to cancel the order without incurring in any costs.
www.grauonline.com will not be held either directly or indirectly responsible for any information, contents, statements and expressions contained in the products commercialised by www.grauonline.com. This will at all times be the responsibility of the manufacturers, producers or distributors of the product in question. The Client should understand that www.grauonline.com is an intermediary between the Client and the manufacturer or distributor.
To make a purchase, the Client will select the products they wish to buy and add them to the shopping basket using the button "Add to shopping basket". Once the desired products are in the basket, click on the "Checkout" button.
To process the order, the buyer must supply the data requested, unless he/she is registered as a client, and choose a preferred mode of payment . When the information has been submitted and the order accepted, the purchase is finalised.
NOTE: The price shown does not include delivery costs, as the charge will vary according to the destination and weight of the order.
Prices of products on the www.grauonline.com website include Value Added Tax (VAT) which will be added if applicable.
All purchases delivered to any territory of a European Union member state are subject to VAT. We do not deliver to non-EU member states, Canary Islands, Ceuta or Melilla.
When making an order, the client can freely choose how to pay for the purchase, either by credit or debit card (Visa and MasterCard) or by bank transfer. In certain cases and in order to prevent possible fraud, www.grauonline.com reserves the right to request a specific form of payment if the identity of the buyer is insufficiently accredited
The Online Shop offers a delivery system. The client should bear in mind that the delivery times, service quality, delivery point and cost depend on external transport services not the Online Shop.
www.grauonline.com sends orders to their clients through transport companies of acknowledged national and international prestige. Delivery times to the buyer's address will be: Peninsula (Spain) 24-48 hours; Balearic Islands and Portugal 48-72 hours; European Union 5 - 7 days, counting from the date the order is dispatched from the warehouse and will depend on availability of the chosen product and on the delivery address. Delivery times are estimative.
www.grauonline.com does not guarantee the availability or delivery deadlines for the products offered on the website, except in the case of products which specifically mention a certain guarantee or delivery time.
www.grauonline.com guarantees its clients the possibility of cancelling their order at any time and at no expense to them, as long as the cancellation is received before the order is handed over to the transport company for delivery.
The customer has the right to dismiss the purchase contract and can exercise it by sending an email to email@example.com attached the following form: WITHDRAWAL FORM.PDF
- Faulty products Due to the characteristics of the product, products that are faulty, damaged or broken in transit will be accepted for return, for this purpose, the Client will have 14 calendar days from the date of reception of the order to make the necessary claims for replacement of the order with a new order in perfect state and at no additional cost.
In the case of receiving a defective bottle, will apply Article 15 of the product warranty of the general conditions.
- Products in good state The client has 14 days from the reception of the order to return and/or change any article purchased from the Online Shop of www.graunonline.com as long as the following conditions are met: The product is unopened and unused. If these conditions are met, and the product in question has been returned together with the delivery note and the invoice issued, if applicable, www.grauonline.com, will proceed to refund the amount of the returned products. Transport costs for the return will be payable by the client. If the return is not accepted due to lack of conformity with the aforementioned conditions, www.grauonline.com will contact the client.
If a product different to the one ordered by the client is delivered by mistake attributable to www.grauonline.com, it will be collected and the correct product will be delivered at no additional cost to the Client.
In case of any incident related to articles returned to our Shop, please contact the Customer attention department by e-mail: firstname.lastname@example.org or by telephone: 972 301 835.
Clients of www.grauonline.com are committed to submit true information in the data requested in the user registration forms or when making an order, and to keep this information updated at all times.
The Client expressly accepts the general terms presented in this contract.
Grauonline.com will supply the Client with a username and password (According to the specific case, chosen by the Client). The Client is committed to keep this access data confidential.
www.grauonline.com guarantees the security and confidentiality of all its transactions. All bank operations are carried out using a secure server, based on the SSL standard for data protection.
All personal data submitted by the Client to www.grauonline.com will be incorporated into a personal database created and maintained under the responsibility of VINS I LICORS GRAU, S.A. In compliance with the provisions of Organic Law 15/1999 of 13 December, on Personal Data Protection, Clients may, at any time, exercise their rights to access, correct, cancel and oppose their personal data by contacting via e-mail: email@example.com or writing to C/ Torroella, 163 (17200 – Palafrugell – Girona).
Grauonline.com does not guarantee the continual and permanent availability of the online Shop service and is thus exonerated for any responsibility for damages or harm as a result of the non-availability of the online Shop. In these cases, grauonline.com will make every effort to notify an interruption of the service giving 24 hours notice. Grauonline.com will not be held responsible for the interruption, suspension or termination of the online Shop service.
In www.grauonline.com you can make purchases 24 hours a day, 7 days a week, all year round.
Purchases made on www.grauonline.com are subject to Spanish legislation. In case of conflict or discrepancy, jurisdiction will be as established by Spanish legislation in the Consumers and Users Law.
If any clause in these General Terms and Conditions were to be declared, either totally or partially null and void, this will only affect the clause in question or the affected part, while the general terms and conditions will remain valid for the rest.